Responsible Gaming — Play Smart, Stay in Control

Responsible gaming means playing within your means, keeping gaming as a form of entertainment rather than a source of income, and knowing when to stop. At Kikiya, we want every player to enjoy the platform in a way that's healthy, sustainable, and genuinely fun.

Gaming is a form of entertainment — like going to the cinema or eating out. You spend money for the experience, and you accept that you might not get that money back. The moment gaming stops feeling like entertainment and starts feeling like a necessity, that's when it's time to take a step back.

Kikiya's responsible gaming framework is built around three principles: prevention (giving you tools before problems develop), intervention (stepping in when we see warning signs), and support (being there when you need help). Every feature on this page exists because we genuinely care about the wellbeing of our players.

Problem gambling doesn't always look the way people expect. It rarely starts with someone losing everything overnight. More often, it creeps in gradually — small changes in behaviour that add up over time. Knowing the warning signs is the first step to catching it early.

Common signs that gaming may be becoming a problem include:

• Spending more time or money on gaming than you originally intended.
• Chasing losses — continuing to play in an attempt to win back money you've already lost.
• Lying to family or friends about how much time or money you spend on gaming.
• Borrowing money or selling possessions to fund gaming.
• Feeling irritable, anxious, or restless when you're not able to play.
• Neglecting work, family, or other responsibilities because of gaming.
• Using gaming as a way to escape stress, depression, or other problems.
• Failed attempts to cut back or stop gaming despite wanting to.

If you recognise any of these signs in yourself or someone you know, please don't ignore them. The earlier you act, the easier it is to get things back on track. Kikiya's support team is available 24/7 and can help you access the right tools immediately.

Most players on Kikiya enjoy gaming without any issues. Here are some practical habits that help keep gaming fun and under control:

• Set a budget before you play. Decide how much you're comfortable spending before you open the app. Treat it like a night out — once the budget is gone, the session is over.
• Set a time limit. It's easy to lose track of time when you're enjoying a game. Use Kikiya's session time reminders to keep your sessions to a reasonable length.
• Never chase losses. If you've had a bad session, the worst thing you can do is keep playing to try to win it back. Accept the loss, close the app, and come back another day.
• Don't play when you're emotional. Stress, anger, sadness, or even extreme excitement can cloud your judgment. Gaming should be something you do when you're relaxed and in a good headspace.
• Take regular breaks. Step away from the screen regularly. A short break helps you stay clear-headed and makes the gaming experience more enjoyable overall.
• Keep gaming in perspective. Gaming is one small part of a full life. Make sure it doesn't crowd out time with family, friends, exercise, or other things that matter to you.
• Never borrow money to play. If you're considering borrowing money to fund gaming, that's a serious warning sign. Stop immediately and contact our support team.

All of Kikiya's responsible gaming tools are available directly from your account settings. Here's how to access and use them:

• Log in to your Kikiya account and navigate to Account Settings.
• Select the Responsible Gaming section from the menu.
• Choose the tool you want to use — deposit limits, loss limits, session reminders, cool-off period, or self-exclusion.
• Set your preferred parameters and confirm. Changes take effect immediately for restrictions. Increases to limits have a 24-hour cooling-off period.

If you have any difficulty accessing these tools, or if you want to activate self-exclusion urgently, contact our support team via live chat or at [email protected]. We can apply restrictions to your account immediately on your behalf.

Kikiya is an adults-only platform. We have zero tolerance for underage gaming and take every reasonable step to prevent minors from accessing the platform.

Our age protection measures include:

• Mandatory age declaration at registration — all players must confirm they are 18 or older.
• Identity verification checks that confirm the age of every player before they can deposit or play.
• Immediate account suspension if we have reason to believe a player may be underage, pending verification.
• No marketing directed at minors or at platforms frequented by minors.

If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to the Kikiya app or website. Keep your Kikiya login credentials private and never share your account with anyone, including family members who are under 18.

If you believe a minor has accessed or registered on Kikiya, please contact us immediately at [email protected]. We will investigate and take action without delay.

If you're concerned about your gaming habits — or about someone else's — the most important thing is to talk to someone. You don't have to figure this out alone.

Kikiya's support team is available 24 hours a day, 7 days a week. You can reach us via:

• Live Chat: Available directly on the Kikiya website and app. Start a chat and ask to speak with our responsible gaming team.
• Email: [email protected] — include "Responsible Gaming" in the subject line and we'll prioritise your message.

Our team can help you activate account restrictions, talk through your concerns, and point you toward additional resources if needed. Every conversation is handled with complete confidentiality and without judgment.

We also encourage players who are struggling to speak with a trusted friend or family member. Sometimes just saying it out loud to someone you trust is the first step toward getting things back on track.

Kikiya takes its responsibilities as a gaming operator seriously. We are committed to operating a platform that is fair, transparent, and safe for all players. Our specific commitments include:

• Providing clear and accurate information about how games work, including return-to-player rates and the nature of random outcomes.
• Never misrepresenting the odds of winning or implying that gaming is a reliable way to make money.
• Training our support team to identify and respond to signs of problem gambling with care and professionalism.
• Reviewing and improving our responsible gaming tools on an ongoing basis.
• Complying with all applicable laws and regulations relating to responsible gaming and player protection.
• Maintaining a clear and accessible responsible gaming policy that is easy for all players to find and understand.

We review our responsible gaming practices regularly and update them as needed to reflect best practice and the evolving needs of our players. If you have suggestions for how we can improve, we genuinely want to hear them — contact us at [email protected].

For any responsible gaming concerns, tool requests, or questions about this policy, please get in touch with the Kikiya team:

• Email: [email protected] — use the subject line "Responsible Gaming" for priority handling.
• Live Chat: Available 24/7 on the Kikiya website and app.

If you need to activate self-exclusion or any account restriction urgently, live chat is the fastest way to reach us. We can apply restrictions to your account in real time during the conversation.