Kikiya Privacy Policy — Your Data, Handled with Care

Kikiya ("we", "us", "our") operates the online gaming platform available at kikiya.asia and through the Kikiya mobile app. We are the data controller responsible for the personal data collected through the Kikiya platform.

This Privacy Policy applies to all personal data collected from players and visitors who use the Kikiya website or app. It covers how we collect, use, store, share, and protect your personal data, and explains the rights you have in relation to that data.

If you have any questions about this Privacy Policy or about how Kikiya handles your personal data, you can contact us at any time at [email protected].

Kikiya collects personal data that is necessary to operate the platform, verify your identity, process payments, and comply with legal obligations. The categories of personal data we collect are set out in the table below.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law for responsible gaming purposes.

Kikiya collects your personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated technologies: Technical and usage data collected automatically when you use the Kikiya website or app, including through cookies, server logs, and similar tracking technologies.
• Third-party sources: In some cases, Kikiya may receive data about you from third parties — for example, from payment processors confirming a transaction, or from identity verification services used to confirm your age and identity.

Kikiya uses your personal data for the following purposes:

• Account management: To create and manage your Kikiya account, verify your identity and age, and keep your account secure.
• Payment processing: To process deposits and withdrawals via bKash and Nagad, and to maintain accurate financial records.
• Platform operation: To deliver the games and features available on Kikiya, personalise your experience, and ensure the platform runs correctly on your device.
• Customer support: To respond to your queries, resolve complaints, and provide assistance when you need it.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to apply responsible gaming tools where appropriate.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
• Marketing communications: To send you promotional offers and updates about Kikiya, where you have opted in to receive such communications.
• Platform improvement: To analyse how the platform is used and to improve the features, performance, and user experience of Kikiya.

Kikiya will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or having another lawful basis to do so.

Kikiya processes your personal data on the following legal bases:

• Contract performance: Processing that is necessary to fulfil our obligations to you under the Terms and Conditions — for example, processing your deposits and withdrawals, and operating your account.
• Legal obligation: Processing that is required to comply with applicable laws — for example, verifying your age and identity, and maintaining financial records for anti-money laundering compliance.
• Legitimate interests: Processing that is necessary for Kikiya's legitimate business interests, where those interests are not overridden by your rights — for example, fraud prevention, platform security, and improving the platform.
• Consent: Processing based on your explicit consent — for example, sending you marketing communications. You can withdraw your consent at any time by contacting support or updating your account preferences.

Kikiya does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: We share financial data with bKash and Nagad to process your deposits and withdrawals. These providers process your data only as necessary to complete the transaction.
• Game providers: We share limited technical data with our game providers to deliver games on the platform. Game providers do not receive your identity or financial data.
• Identity verification services: Where required, we share identity data with third-party verification services to confirm your age and identity. These services are bound by strict confidentiality obligations.
• Legal and regulatory authorities: We may disclose your data to law enforcement, regulatory bodies, or other authorities where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of Kikiya's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer.

All third parties with whom Kikiya shares personal data are required to handle that data securely and in accordance with applicable data protection laws. Kikiya does not permit third parties to use your data for their own marketing purposes.

Kikiya uses cookies and similar tracking technologies on the website and app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how it is being used.

The types of cookies Kikiya uses are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences — such as your language settings — to personalise your experience on Kikiya.
• Analytics cookies: Help us understand how players use the platform, which pages are most visited, and where improvements can be made. This data is aggregated and anonymised.

Kikiya does not use third-party advertising cookies or tracking pixels that follow you across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the platform.

Kikiya retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. Our general data retention periods are as follows:

• Account data: Retained for the duration of your account and for 5 years after account closure, to comply with anti-money laundering and regulatory requirements.
• Financial transaction records: Retained for 7 years from the date of the transaction, in accordance with financial record-keeping requirements.
• Support communications: Retained for 2 years from the date of the last communication.
• Technical and usage data: Retained for 12 months from collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of your consent and for 1 year after withdrawal of consent.

When personal data is no longer required, Kikiya securely deletes or anonymises it so that it can no longer be linked to you as an individual.

Kikiya takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and Kikiya's servers.
• Encrypted storage of sensitive data, including passwords and financial information.
• Access controls that restrict access to personal data to authorised Kikiya staff only, on a need-to-know basis.
• Regular security audits and penetration testing of the Kikiya platform.
• Two-factor authentication options for player accounts.
• Continuous monitoring of the platform for suspicious activity and potential security threats.

While Kikiya takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Kikiya will notify you and the relevant authorities as required by law.

Kikiya is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the Kikiya platform or provide any personal data to us.

If Kikiya becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on Kikiya, please contact us immediately at [email protected].

Parents and guardians are encouraged to monitor their children's online activity and to use parental control software to prevent minors from accessing online gaming platforms.

Kikiya may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, Kikiya will make reasonable efforts to notify you — for example, by displaying a notice on the platform or sending you an email. Your continued use of Kikiya after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

We recommend reviewing this page periodically to stay informed about how Kikiya protects your privacy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how Kikiya handles your personal data, please get in touch with our team:

• Email: [email protected] — we respond to all privacy-related enquiries within 24 hours.
• Live Chat: Available 24/7 through the Kikiya website and app.

When contacting us about a data request, please include your account username and a clear description of your request. This helps us locate your data and respond as quickly as possible.